IMPORTANT LEGAL NOTICE: The information provided on this website is for general informational purposes only. By accessing or using www.novaracleaning.com, book.novaracleaning.com, or any associated domains, subdomains, or platforms (collectively, the "Website"), you acknowledge and agree to the terms set forth in this Disclaimer and our Terms of Service. If you do not agree with any part of this Disclaimer, you must immediately discontinue use of the Website.

1. NO WARRANTIES OR GUARANTEES

1.1 "AS IS" BASIS. THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THIS WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

1.2 DISCLAIMER OF WARRANTIES. TO THE FULLEST EXTENT PERMITTED BY LAW, NOVARA CLEANING LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose

• Warranties regarding the accuracy, reliability, or completeness of Website content

• Warranties that the Website will be uninterrupted, timely, secure, or error-free

• Warranties regarding results obtained from use of the Website or services

• Warranties that defects will be corrected

1.3 NO GUARANTEE OF RESULTS. We do not guarantee any specific results, outcomes, or satisfaction from use of our Website or services. Cleaning results may vary based on property conditions, materials, age of surfaces, and other factors beyond our control.

2. ACCURACY OF INFORMATION

2.1 While we strive to provide accurate and up-to-date information, we make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of any information on this Website.

2.2 Information on this Website, including pricing, service descriptions, availability, and policies, may be changed without notice and should not be considered a binding offer until confirmed in writing.

2.3 TYPOGRAPHICAL ERRORS. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. In the event of a pricing error, we reserve the right to cancel any bookings made at the incorrect price.

2.4 THIRD-PARTY INFORMATION. Any third-party information, links, or content provided on this Website are for convenience only. We do not endorse, verify, or assume responsibility for third-party content.

3. LIMITATION OF LIABILITY

3.1 MAXIMUM LIABILITY. IN NO EVENT SHALL NOVARA CLEANING LLC, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO:

• Your use or inability to use this Website

• Any information, content, or materials on this Website

• Unauthorized access to or alteration of your data or transmissions

• Statements or conduct of any third party on the Website

• Any errors, mistakes, or inaccuracies in content

• Personal injury or property damage resulting from Website use

• Interruption or cessation of transmission to or from the Website

• Bugs, viruses, malware, or similar harmful components

• Loss of profits, data, use, goodwill, or other intangible losses

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

3.2 JURISDICTIONAL LIMITATIONS. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

4. USER INDEMNIFICATION

4.1 You agree to indemnify, defend, and hold harmless Novara Cleaning LLC, its owners, officers, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of or access to this Website

• Your violation of this Disclaimer or our Terms of Service

• Your violation of any rights of another party

• Your violation of any applicable laws or regulations

• Any content or information you submit or transmit through the Website

4.2 This indemnification obligation survives termination of your use of the Website.

5. EXTERNAL LINKS AND THIRD-PARTY CONTENT

5.1 This Website may contain links to third-party websites, services, or resources that are not owned or controlled by Novara Cleaning LLC.

5.2 NO ENDORSEMENT. We have no control over and assume no responsibility for the content, privacy policies, practices, products, services, or availability of any third-party websites or services. The inclusion of any link does not constitute endorsement, approval, or sponsorship.

5.3 USE AT YOUR OWN RISK. You access third-party websites and use third-party services at your own risk. We are not responsible for any loss or damage incurred from your use of or reliance on third-party content.

5.4 We strongly advise you to read the terms of service and privacy policies of any third-party websites or services you visit.

6. USER CONDUCT AND RESPONSIBILITIES

6.1 By using this Website, you agree to:

• Provide accurate, current, and complete information

• Comply with all applicable laws and regulations

• Not use the Website for any unlawful, fraudulent, or malicious purpose

• Not attempt to gain unauthorized access to any systems or networks

• Not transmit viruses, malware, or other harmful code

• Not interfere with or disrupt the Website's operation

• Not harvest or collect data from the Website without authorization

6.2 ACCOUNT TERMINATION. We reserve the right to suspend or terminate your access to the Website at any time, for any reason, without notice or liability.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 All content on this Website, including but not limited to text, graphics, logos, images, videos, software, code, and compilation thereof, is the property of Novara Cleaning LLC and is protected by United States and international copyright, trademark, and other intellectual property laws.

7.2 PROHIBITED USE. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from this Website without prior written consent, except as follows:

• Temporary storage in RAM for legitimate Website viewing

• Single copy for personal, non-commercial use only

7.3 Unauthorized use may result in legal action, including claims for copyright infringement, trademark infringement, and violation of intellectual property rights.

8. PRIVACY AND DATA COLLECTION

8.1 Use of this Website is also governed by our Privacy Policy, available at www.novaracleaning.com/privacy. By using the Website, you consent to our collection, use, and disclosure of information as described in the Privacy Policy.

8.2 COOKIES AND TRACKING. This Website uses cookies, web beacons, tracking pixels, and similar technologies to enhance user experience, analyze traffic, and track marketing effectiveness. By continuing to use the Website, you consent to our use of these technologies.

8.3 DATA SECURITY. While we implement reasonable security measures, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security of information transmitted through the Website.

8.4 EVIDENCE RETENTION. We retain comprehensive documentation for business operations, quality control, dispute resolution, and legal protection, including booking information, communications, payment records, and service documentation.

9. SERVICE AVAILABILITY AND MODIFICATIONS

9.1 We reserve the right to modify, suspend, or discontinue the Website or any services at any time, with or without notice, for any reason.

9.2 NO LIABILITY. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Website or services.

9.3 MAINTENANCE. The Website may be temporarily unavailable due to scheduled maintenance, upgrades, emergency repairs, or circumstances beyond our control. We are not responsible for any inconvenience caused by such downtime.

9.4 GEOGRAPHIC LIMITATIONS. Services may not be available in all geographic areas. Booking availability is subject to team capacity and operational coverage.

10. PAYMENT AND BOOKING DISCLAIMER

10.1 All prices displayed on the Website are in U.S. Dollars and are subject to change without notice. The price applicable to your booking is the price confirmed at the time of payment.

10.2 BOOKING CONFIRMATION. No booking is confirmed until full payment is received and written confirmation is provided. Website availability calendars are estimates only and do not constitute a binding commitment.

10.3 PAYMENT SECURITY. Payments are processed through third-party payment processors (Stripe or Square). While we use industry-standard security measures, we are not responsible for breaches of third-party payment systems.

10.4 REFUND POLICY. All sales are final as detailed in our Terms of Service and service-specific agreements. The Website does not process refunds automatically; all refund requests must follow documented dispute resolution procedures.

11. NOT PROFESSIONAL ADVICE

11.1 Information on this Website regarding cleaning methods, products, techniques, or recommendations is provided for general informational purposes only and does not constitute professional advice.

11.2 We are not responsible for any damage, injury, or loss resulting from reliance on information, tips, or suggestions provided on this Website.

11.3 Always test cleaning products in inconspicuous areas and follow manufacturer instructions. Consult with professional specialists for specific concerns about delicate surfaces, antiques, or high-value items.

12. FORCE MAJEURE

12.1 Novara Cleaning LLC shall not be liable for any failure to perform or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, fires

• War, terrorism, civil unrest, riots

• Pandemics, epidemics, public health emergencies

• Government orders, regulations, or restrictions

• Labor strikes, lockouts, or disputes

• Utility failures, telecommunications outages, internet disruptions

• Cyber attacks, hacking, or security breaches

12.2 In such events, our obligations under any agreements shall be suspended for the duration of the force majeure event.

13. GOVERNING LAW AND JURISDICTION

13.1 GOVERNING LAW. This Disclaimer and your use of the Website shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of laws principles.

13.2 JURISDICTION AND VENUE. Any legal action or proceeding arising from or related to this Disclaimer or the Website shall be brought exclusively in the state or federal courts located in Baltimore County, Maryland. You consent to the personal jurisdiction and venue of such courts.

13.3 WAIVER OF JURY TRIAL. TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING FROM OR RELATED TO THIS DISCLAIMER OR YOUR USE OF THE WEBSITE.

14. CHANGES TO THIS DISCLAIMER

14.1 We reserve the right to update, modify, or replace this Disclaimer at any time, at our sole discretion, with or without notice.

14.2 Material changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes acceptance of the revised Disclaimer.

14.3 It is your responsibility to review this Disclaimer periodically for updates. The "Last Updated" date at the top indicates when the most recent changes were made.

15. SEVERABILITY

15.1 If any provision of this Disclaimer is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15.2 Any invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the intent of the parties to the maximum extent possible.

16. ENTIRE AGREEMENT

16.1 This Disclaimer, together with our Terms of Service, Privacy Policy, and any service-specific agreements, constitutes the entire agreement between you and Novara Cleaning LLC regarding use of the Website.

16.2 This Disclaimer supersedes all prior or contemporaneous oral or written agreements, representations, or understandings regarding the subject matter herein.

17. CONTACT INFORMATION

17.1 Questions, concerns, or requests regarding this Disclaimer should be directed to:

Novara Cleaning LLC

Email: support@novaracleaning.com

18. ACKNOWLEDGMENT

BY ACCESSING OR USING THIS WEBSITE, YOU ACKNOWLEDGE THAT:

• You have read this Disclaimer in its entirety

• You understand all provisions and their implications

• You accept all risks associated with using this Website

• You agree to be bound by all terms set forth herein

• You waive any claims against Novara Cleaning LLC to the fullest extent permitted by law

IF YOU DO NOT AGREE WITH THIS DISCLAIMER, YOU MUST IMMEDIATELY CEASE ALL USE OF THIS WEBSITE.

Novara Cleaning LLC

All Rights Reserved © 2025 Novara Cleaning LLC

Last Updated: November 1, 2025

This Disclaimer is incorporated into and subject to the Novara Cleaning Terms of Service